It can take two resets, lasting 15 - 20 minutes in total, to regain connectivity. Attempted reset by powering off, awaiting 10seconds and powering on. Virgin Media; My Virgin Media; Shop;. Good morning, I’m new to Virgin and 4 months in, my hub 4 router seems to be unresponsive since a power cut. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. The Virgin Media Hub lights can tell you a lot about its status. We would like to show you a description here but the site won’t allow us. WiFi Light. Then you can connect to whichever signal you want (before it would've be automatic). Aware that this could be a software update, I left it for a few hours. I turned it on and off, reset the hub and checked the cables. First installation and flashing green light. Joining in. I turned it on and off, reset the hub and checked the cables. Virgin media hub 4 constant white flashing. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Since Friday morning I have been having intermittent issues with my internet/hub 4. Not responding anymore. It’s been 4 hours but. When the Hub is in router mode, it will be white. Doesn't matter where I plug it, near or far from the router. Middle – Ready (green/blue). Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. The SSIDs must be the same and broadcast enabled. This means the Hub is on, but your WiFi isn’t. Flashing white: The Hub 4 is starting up. HUB 5 Flashing Blue Light. Anonymous. The SSIDs must be the same and broadcast enabled. The first thing that you need to do is that you need to register your device after you are done setting it up and then activate it to work properly. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi SundayRed power light on the Virgin Media Hub 3. But in most cases, a green light will mean something else depending on which light is green. I’ve reset the hub and checked all connections countless times and still nothing. Mumfordd04. It might flash or change colour when you first turn the Hub on or after a restart. All the help says something about a telephone but I don’t have one so don’t know how to proceed. on 27-06-2022 07:59. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. If the power button is flashing white, your hub is installing a software upgrade. Stream from. We would like to show you a description here but the site won’t allow us. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. Have you been able to check our service page here to see if this is due to any known network issues in the area. ughugh. It has been flashing for days. Networking and WiFi. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. That will involve a call to the support team. hub 5 flashing blue light. Received an intelligent WiFi Pod a couple of days ago, has been plugged in to different locations and distances to my router but the white light keeps blinking and it doesn't connect to my Hub 4. 0, the phone light will start to. I have had a new Hub 5 fitted for just 2 weeks now. 0. No ongoing issues upon checking in mobile app and website. Had my Internet completely drop. Green power light is flashing and WiFi light is green. There are, however, certain flashing patterns and hues that provide additional information about a specific issue. Flashing White – Connecting to Virgin Media network. It's a shame, had same issues in almost every way except it was a Refurbished Hub 4 ( Couldn't get 5 on Gig1) that got bricked after works on the road (turned red and then stuck on white) Eventually made the white light flash but it just stayed there even after waiting a while. Regards, Daniel. It is booting up and should be ready in 5 minutes. So about 2 hours ago my hub had a red flashing light, I have turned it off, the white light shows, then flashes white, then flashes green and now flashes blue and has done every time I have reset/rebooted it. The blue light usually flashes when the WPS button is pressed and the Hub is searching for a new device. Reply. Tuning in. Constant red light on setup. Read the article. 0 provides essential information about the device’s power status. Dave. The SSID must be password protected. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. QuickStart, set up and connections. Enter the password given to you. on 10-09-2022 13:10. 02-02-2023 02:25 - edited 02-02-2023 02:25. Got my new hub today, after installing it it had a white flashing light for hours, I made sure to call support and activate it (I got 2 messages saying that my hub is activated) after the second message the white flashing light turned red. Mark as New; Bookmark this message; Subscribe to this message;. also pin reset. The slow pulsing typically lasts up to 10 minutes before turning off when ready. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. So you've got nothing to lose by trying unplugging and replugging the DC power jack repeatedly, and seeing if that works. From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. Options. It may be stuck in an update loop. I checked my router and it has a flashing blue light. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. Factory Reset Your Hub. It displays a steady white or. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. • Switch the hub back on at the power. It’s white when everything is working as it should. 0 Kudos Reply. In either Mode the red power light is an indication of over heating and most not be ignored. Didn’t even know the reset button was there. A week later. This means that the Virgin Media Hub is on. If it’s flashing green, it’s starting up. 0 upright Your Hub works best when it’s standing on its base, lights facing into the room. On our wavelength. Restart the hub by removing the power cable and then reinserting it. First instance, outage in the area, took a good 16 hours to fix. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. Hey, Just after some advice. Share with friends. Hi all, I got up this morning to be greeted with my Hub 4 rebooting, thought that’s fine must be updating. Dear Reece, The pod breath either blue or green sometimes white. my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me that vm say there is no issues the can find when they do a systems check. Step 2. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. Possibly not activated properly call. 3. then will come back on. It acts as a sign of an entirely operational and functional state. Teams meetings keep freezing. Green Light. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3,. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. 168. Section 2: Virgin Media Hub 4 Lights 2. In Router Mode the power light should be white. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. Hub 4 flashing white then turning red. My hub4 will not connect to the internet, I have tried resetting, turning off, checked all the wires. the hub is still flashing green lights 24 hours now. White light on. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Red Light. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. If the lights indicate a problem, try the next. Make sure the wall power supply is well connected. Options. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. This morning found I had no internet connection. Options. 0. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Hub 5 issues [Telephony (diasbled) and constant flashing green light on the hub] on 01-08-2022 12:16 After having two hub4s brick, a technician came round today (6 days after logging the call - I work from home, so I need access to the internet 24/7 and had to fork out £140 to purchase a mobile sim modem to see me through the excessive wait). For Hub 5, Hub 5X, Hub 4. I recently upgraded by bandwidth and a hub 5 arrived today. Use a pen to press the reset button, and hold it for 10 seconds. The power light of the Virgin Media Hub 3. The SSID must be password protected. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. No light: WiFi is disabled. I called Virgin Media and tried everything it asked me to do, that is, turned it on and off at the wall; checked all cables, switches etc for loose connections; pressed reset button for 30. All in one super nifty tool. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. Speed. Hi all, I got my service installed on Tuesday and has been working great. I have a Super Hub 3 (white) at the moment. 4 – Connect the router’s power cord and turn both of them on. WiFi connection problems can be frustrating, but we’re here to help keep you online. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. It is now flashing a bright static white light. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. This means the hub has power to it, however, it isn’t getting WiFi signal. Just joined and setup the new hub but it just flashes red. On a Hub3/4/5, you could first try separating the SSID's of the 2. Hi there, My Hub 5 has a flashing red light. White light on. The red band on a Hub4 means no internet connection. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. The WiFi reception is poor. This is not normal for the boot process as usually it starts with a flashing red and goes to white when the internet is back online. Is it a new install, if so call: Equipment activation on 0800 953 9500. You would push-fit the cable from your 'Quick Start' kit onto the connector pointing. Any attempt to reset or hard reset it have failed and. Restart the hub. the hub is still flashing green lights 24 hours now. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Account - Cable. Should this be displayed for any length of time when the hub4 is first Plugged in. The light should turn solid for a moment when you first switch on the WiFi Pod (white). I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. There's no official status of an orange light on the Hub 3. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. When this light is on, it typically means that there is a network issue that needs to be addressed. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Networking and WiFi. It’s like a. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. In order to have this rectified, we'd need to. I have done all the trouble shooting the VM website recommends and even attempted a hard reset with no luck. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. still getting flashing orange light but on the app it looks like it allows things to connect do I just continue with flashing orange light and cancel. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). The white power light turns on when the seat is turned on, indicating that the appliance is in use. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. • Turn the power switch off on the back of the Hub. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. The post code check via the website stated there was a minor issue in the area on a number of occasions. Thanks for taking the time to contact us via the Community. Check with the points below to understand the Virgin Media Hub 4 lights; Plain white: The moment you turn on the Hub 4, you will see a solid white light flashing for almost 60 seconds. Didn’t work at all. flashing green arrows on virgin hub 3. We would like to show you a description here but the site won’t allow us. It has it for about 30 minutes and then turns solid white but no devices can connect to it. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. The Passphrases of the SSIDs must match. Sorry. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. Hub3 flashing green lights. They aren't too far from the router either so this can't be the issue. Might have to try that for a few minutes, and try it both quickly and slowly. If the power button is flashing white, your hub is installing a software upgrade. . Joining in. Same issue as. I know work as been going on today but I still have a red flashing phone light on my hub 3. Thanks. So now in a house with nine rooms I have wifi in one room. Check in 2 places. Try calling the equipment activation number they may be able to help. I've restarted it, called the support line. Phone. . Make sure your white cable is firmly plugged into the hub and socket at all times. Checked with the VM connect app which indicated there was no connection. Solid white: The Hub 4 is powered on and working correctly. So I contacted Virgin on Saturday as the white box on the wall has started to flash red. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. This has been going on for many weeks now and appears to be a problem with the Hub, rather than anything else. Here is a handy guide to the light on your Hub 5. Call the equipment activation number they may be able to help. on 01-06-2023 18:59. Arrows: Amber WiFi icon: no color The bottom: No white light. When I connect a laptop to the router directly it doesn't recogni. This means the Hub is on, but your WiFi isn’t. Yellow flashing light on Hub 5. Section 3: Virgin Media Hub 5. Try. my hub 3 has only a yellow light on it right now. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. on 18-02-2023 11:16. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). The pod appeared to work ok for a few weeks but now for the last week or so it keeps disconnecting and has a flashing white light. Virgin media wifi booster problem. Think streaming in Ultra HD, grabbing that game update. Press and hold the WPS button on the larger WiFi Booster for1. Channel Optimisation must be left on. Users should wait for at least 5 minutes for the boot-up process to. Virgin Media Router Arrows Flashing Green; Virgin Media Green. I have logged in to the routers settings and nothing looks untoward there. 1 into your browser. Home Phone. I am going to send you a private message. It’s just a yellow light remaining. We live on a bungalow so all ground level pods. Options. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. but ive noticed quite often the hub will go from a solid white light to a flashing white. 1) Access your hub on 192. on 03-04-2023 09:06. Have tried resetting: holding reset button for 60 seconds; no dice. If it's ambient, sounds like the hub may have died. For Hub 3. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. The Hub should now operate. This means the Hub is switched on, but your WiFi has not been activated. Post ReplyIt keeps flashing green and then flashing white and my connectivity is still in and out. I have attempted to reset and hard reset which has failed, still got flashing blue lights with no Internet. Hey Steven, I'm still having issues but it's not consistent in the times that it's not working so I can't guarantee that the issue will be there when the technician arrives; meaning if it's working when they arrive then I will be charged £25. From what I understand it’s trying to do a firmware update but it’s stuck in a loop. Hub 4 Red Light. It might flash or change colour when you first turn the Hub on or after a restart. It doesn’t make a. Then follow steps 2. I got my new hub 5 at 5th and managed to install it at that day. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. The base light keeps flashing green and no signal on the Internet light. 0. Hub 4 Booting Up. Today I've received my hub 5 and green light is flashing for few hours now. Engineer came out. Robbo600. Check the Hub has been activated on your account – if you’ve just received the Hub 4, make sure Virgin Media has activated the device. . The top wifi light is solid green, the internet connection - 5396739. Green flashing light on Hub 3 QuickStart, set up and connections. Are there any tests that forum staff can run to check whether the router is working correctly. on 24-07-2022 14:45. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Netflix will stop with the wheel spinning. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. Posted by 5 minutes ago. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. I didn't need an engineer to come as I had the. Hi, My virgin WiFi Hub 3. 4. Blue flashing light, no amount of resetting or restarting is fixing it. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. I've recently installed my quick start package and since then the hub has been flashing green, i have reset it and made sure all wires are in tight as well as in the right places. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Broadband. The light went normal at first, solid white, then flashing white, and then it turned flashing green. In this case you have a solid white light at the bottom which means and upstream and downstream lock has been achieved, which is only possible if the connection and levels are good enough (even if they may need minor adjustments or not). No downtime reported in our area either. We would like to show you a description here but the site won’t allow us. Hi There, My Hub 3 has a White/yellow stable light (not flashing). The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Options. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. It has done for over a couple of hours now. installed the new hub 5 from hub 4 due to package change . White light on. The WiFi reception is poor. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. on 13-06-2023 11:34. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. The white power light will come on and the arrows will be flashing amber or red. You will see a solid white light ring if you have a Hub 4. After connecting the white cable that the - 5226547. Base LED This should flash when the. I’ve followed all procedures recommended by VM multiple times. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Green power light is flashing and WiFi light is green. White power light is on and Ready light is off. No internet, the hub red. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. This can happen after a software upgrade. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. The more speed your Hub gets, the more your WiFi can do. We recently moved into our new house and have signed up with Virgin Media for our WiFi. on 30-09-2020 17:56. If there’s a problem the lights will tell you what’s going on. 08-01-2023 22:03 - edited 08-01-2023 22:06. Stream from Virgin Media. Section 2: Virgin Media Hub 4 Lights 2. 0. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Flashing white: The Hub 4 is starting up. 4GHz one to whatever, and the 5GHz one to something else. I have already posted on here and Virgin have done nothing. Two LEDs on each RJ45 LAN socket (left = amber. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. If you’ve got a permanent red power light. Hopefully that has solved the issue of. Hi Rob. I decide to restart it to see if it would fix, but now its on a constant white flashing light. on 05-09-2022 19:01. Despite service status saying there where no issues in the area, a couple of neighbours had similar issues. Virgin Media Hub 3. The hub shows red light. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. We have had a Hub 3 for a year with no problems. Hub 4 intermittent internet issues dropping out. Remember: Once the Hub is reset, it will. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue.